CONTACT US

Shipping to The Coin Cabinet You must notify us in advance of sending your property. For our insurance to apply to your shipment, we must arrange and pay for the pickup by courier (DHL or FedEx). The cost of us providing this service will be deducted from the proceeds of sale You can send goods to us at your own arrangement and risk, but you must still notify us before proceeding with shipment Please note that if items are not packed according to the guidelines below, they will not be covered by The Coin Cabinet’s insurance. If your property is damaged in delivery we do not hold responsibility or liability for any losses associated with the damage. Personal delivery to The Coin Cabinet By prior arrangement, you can personally deliver your property to our offices. Address The Coin Cabinet office and delivery address is: 26 Seymour Street London W1H 7JA United Kingdom Packing guidelines — ungraded (raw) coins Individually placed in plastic flips unless they are already in plastic capsules. Check that the flips and/or capsules are intact without cracks or holes and that there is a functioning closing mechanism The flips and/or capsules must be tightly closed so that coins do not fall out in transit Raw coins that are in their original boxes can be left in the box, assuming that the box closes properly. Please check that the capsules are functioning properly and are tightly closed. Packing guidelines — graded (encapsulated) coins Items must be individually wrapped in bubble wrap or other protective packaging to ensure that it does not come undone in transit. Packing the inner box or envelope All coins, whether raw or graded, must be securely placed in the inner box. Whether using a box or padded envelope depends on the number of coins and whether they are raw or graded. If you are using an envelope, this must be a padded type in a material that can withstand some pressure from sharp objects If using a box, it must be sturdy and able to withstand pressure applied to the exterior. Make sure items in the inner box are tightly packed. Fill up with paper, bubble wrap or other soft material to make sure items do not move around. Close the envelope or box securely, using tape if necessary. Packing the outer box or envelope Place the inner box or envelope inside an outer box or envelope The inner box or envelope should not move freely inside the outer box. Fill up with paper, bubble wrap or other soft material if necessary. If possible, use a box supplied by the courier of choice, such as a FedEx labelled box, or DHL labelled envelope Do not advertise the contents of the package Do not create your own commercial invoice, The Coin Cabinet will provide one Print and attach the labels and any commercial invoices (if The Coin Cabinet has arranged pickup, we will send these to you by email) and hand to the courier or place inside a pouch attached to the outside of the parcel.

Selling items on TCC marketplace follows the same process as selling in our auctions— you can start the process by completing the consignment form here, or by contacting us. All items must be sent to our office for processing.

The seller fees for TCC marketplace are 10% + VAT.

The only fees we add are shipping charges, which are calculated upon checkout. There are no Buyer’s Premiums on purchase, and no other fees.

As per The Consumer Protection (Distance Selling) Regulations 2000, buyers have the right to return items without giving any reason. Please note that this regulation does not apply to auctions.

For security purposes, we accept payment up to £2,500 by debit or credit card. Coins priced at £2,500 and above must be settled by bank transfer. On orders over £2,500, you checkout as normal and complete the transaction using the bank details provided in the order confirmation email.